How Garantum enhanced onboarding and risk management with Dynamics and Roaring
Garantum, a leading financial services provider known for its personalised investment solutions, aimed to enhance their customer onboarding and risk management processes. To achieve this, they sought a streamlined and efficient approach by integrating their Dynamics-based CRM and back-office systems with Roaring.
Partnering with Favner, an independent fintech consultancy, Garantum developed a custom plugin that connects Dynamics directly to Roaring’s comprehensive services. This integration automates critical tasks such as onboarding checks and compliance management, significantly reducing manual effort and errors, and allowing Garantum to maintain their high standards of client service and operational efficiency.
“Garantum chose Roaring for its personal approach and single integration point, simplifying comprehensive KYC checks. By combining Roaring’s data with customer disclosures, we ensure compliance while maintaining smooth client relationships, even as PEP statuses change”, says Martin Skugge, CTO, partner and co-founder.
The Dynamics integration automatically handles updates for firm authorisations and verifies signatory rights, which were previously time-consuming manual tasks. By streamlining these processes, Garantum has sped up customer onboarding and reduced the risk of delays, offering a smoother and more efficient experience for new clients.
“Our partnership with Roaring has been a game-changer. They’ve not only provided us with a reliable and stable solution but have also been there every step of the way with proactive support and expert advice during implementation.””
The collaboration has empowered Garantum to excel in customer management, offering a seamless onboarding experience while upholding high standards in risk assessment and compliance, which aligns with their commitment to deliver personalised and effective service to their clients.
Garantum offers invidualized guidance and counseling through financial advisors, as well as premium financial services and products.
