Privacy Policy
Last Revised Version: 2024-07-11
1 Introduction
Roaring Group AB (“Roaring”) protects your personal privacy and aims to protect your personal data in the best possible way. We comply with the GDPR (General Data Protection Regulation (EU) 2016/679) in our business, and work continuously to ensure that the processing of personal data is performed safely with your privacy in focus. This policy clarifies to what extent and with what limitation we collect, process and store personal data.
If you want to know more or have concerns about how we process personal information, you are welcome to contact us at customer@roaring.io
This privacy policy applies to the services provided through Roaring’s web service and other web services, monitoring, APIs and plugins provided by Roaring Group AB (“Roarings Services”) with Swedish company id 559067-2613.
2 Information we collect about you and why we collect it
2.1 Customers
Roaring collects, processes and stores personal information regarding our existing customers. Information that can be collected is, for example, name, address, company (regarding individual companies), e-mail address, telephone number, IP address, chat or email conversations, which web pages that are visited on any Roaring web site and invoice information.
The information collected from the registered users, i.e. the Customers employees or consultants using Roaring’s services, can be used for contact by email, improvement of the website, improvement of customer service, accounting and billing purposes.
The data can also be used for business and method development, market analysis, statistics and risk management. The information that is processed in order to develop and analyse the business is treated on the basis of our legitimate interest to develop the business and to communicate with our customer contacts.
The information can also be used for direct marketing, where the purpose is to develop the business where the legitimate interest is marketing purposes.
The purpose for this processing is to ensure that agreements with our customers are adhered to. Thus, the legal ground for the processing is normally fulfillment of the contract. The processing of this information is also based on your consent, or when there is a requirement in law that we must process the personal data. In addition, there is a legitimate interest to process the personal data. The purpose and the legitimate interest in processing the personal data is to develop the business and to communicate with users.
We never sell your information to anyone else. We only store personal data for the time it is necessary for the purpose of the processing, and required by law.
2.2 Prospects
Roaring Group AB collects, processes and stores personal information regarding our potential customers. Information that can be collected is, for example, name, address, company (regarding individual companies), e-mail address, telephone number, IP address, chat or email conversations and which web pages that are visited on any Roaring web site.
The information collected from prospects can be used for contact by email, improvement of the website, improvement of customer service, accounting and billing purposes.
The data can also be used for business and method development, market analysis, statistics and risk management. The information that is processed in order to develop and analyse the business is treated on the basis of our legitimate interest to develop the business and to communicate with potential customers.
The information can also be used for direct marketing, where the purpose is to reach new customers where the legitimate interest is marketing purposes.
For potential customers (such as chat users), the purpose and the legitimate interest in processing personal data is marketing, developing the business and communicating with potential customers. The information stored is necessary to communicate with potential customers.
2.3 Customers logs
Roaring collects and stores information about our customer’s customers as a personal data processor. The data is collected when Roarings Customers makes an inquiry into Roarings services.
The information collected from customer’s customers, can be used for evidence and investigation purposes as well as requests from authorities.
The data is stored both due to legal requirements and legitimate interest.
2.4 Job applicants
When applying for a job opening at Roaring, we collect personal data from you as an applicant to evaluate your profile and competence for the purpose of recruiting for a position. The data we collect includes contact info such as name, telephone number, address and email address. The legal ground for this processing is legitimate interests. The information is deleted after the recruitment process unless consent is obtained to store it further.
2.5 Visitor of website
Roaring collects and analyses information from visitors of our website www.roaring.io. This is performed by using cookies which we use for marketing and sales purposes. The legal ground for this processing is legitimate interest.
The Electronic Communications Act, which came into force on 25 July 2003, requires that all visitors to a website are informed about the use of cookies. We use cookies to keep statistics on how many people visit our website and which pages are visited. Cookies help us to improve the website by continuously learning how the website is used.
A cookie is a small text file that is stored in your computer's browser. It is easy to delete cookies and you can prevent the use of cookies by changing the settings of your browser so that it does not allow cookies to be stored on your computer. However, this may impair and prevent certain features and content.
For more information about cookies, please review our Cookie policy: https://www.roaring.io/cookie-policy
On Roaring’s website there is also a chat function where the visitor can chat with representatives at Roaring. The data we collect from these visitors may include contact info such as name, e-mail, telephone number, IP address and other information provided by the visitor. The information is in some cases used for the purpose of marketing and sales.
2.6 Social media
Roaring uses different social media platforms for marketing purposes. When you visit or contact us on our social media channels, we collect personal data such as name, e-mail, profile picture and comments/questions. The legal ground for this processing is legitimate interests. Note that the social media platform can be responsible for some parts of your rights as a data subject that is beyond Roaring´s control.
3 Your rights
You have the right to:
request information from Roaring about the use of the personal data that concerns you.
request that Roaring correct or delete any personal data that is inaccurate.
request that the processing of your personal data, in some cases, be limited. If you request that the processing of your information be limited, we may not be able to fulfill our possible obligations to you during the time the information is limited. However, the right to detention or limitation does not apply if, for example, we are required by law to preserve the data.
receive part of your personal data in a machine-readable format or, if technically possible, to have the information transferred to a third party that you designate. This right only covers information that you have shared with us yourself.
request that your information is not processed for direct marketing purposes. As a customer you can unsubscribe from such information, if you are not a customer you can contact us by using the contact information below or by using the chat function.
Roaring aims to respond to your request as quickly as possible, and no later than a month.
It is important for us that the personal data we process is correct. The data in Roaring’s database (described in section 5) is updated continuously and if a correction is made by an authority we have the new information shortly, which means that the data is automatically corrected in our register.
Please note that your rights above assume that Roaring is the personal data controller. When providing Roaring’s Services to our customers Roaring is the personal data processor, not the controller, and therefore we recommend you to contact the personal data controller directly. However, in case Roaring receives a data subject request in relation to your individual rights, we will assist the controller by providing any relevant data.
4 Comments or complaints
If you have comments, complaints or suggestions for improvements, you are welcome to contact us directly at customer@roaring.io.
If you are dissatisfied with how we process personal data, you can also file a complaint with a supervisory authority, which in Sweden is the Swedish Authority for Privacy Protection (IMY).
Personal data controller is Roaring Group AB, 559067-2613, Svärdvägen 7, 182 33 Danderyd, +46 (0)8-819 820, roaring.io, customer@roaring.io
5 The database is operating under the Swedish Freedom of Expression Act (YGL)
Roaring’s database at app.roaring.io, where Roaring provides data to its customers, is provided by Roaring Group AB – 559067-2613 and is operating under the Freedom of Expression Act (Yttrandefrihetsgrundlagen – YGL).
The responsible publisher is Roaring´s CEO, Johan Jensen.
6 How Roaring protects personal data
Information security is of the essence to us. Roaring uses advanced technical, physical and personnel measures to safeguard all data against any accidental, unlawful or unauthorized use, access, loss, modification or disclosure.
7 How long do we retain data
We keep the data as long as it is used for the purposes for which it is processed, as specified above, unless a longer period is required by law.
8 Changes in the personal privacy policy
We can update our privacy policy when needed. When the personal data policy changes, you see it by us changing the date of the policy “Last Revised Version”. The applicable personal data policy is always available on our website: www.roaring.io.
9 Questions and contact
If you have any questions about this privacy policy or how we handle Personal Data you can contact our data protection officer (DPO) at elena.beccheroni@integrity360.com or write to customer@roaring.io.